Frequently Asked Questions

Yes. We offer weekend, public holiday and after-hours support, subject to worker availability. Additional NDIS rates may apply.

For NDIS participants, fees are charged according to the NDIS Pricing Arrangements (Price Guide).

Private clients receive a clear quote before service begins. No hidden fees.

Yes. However, cancellation fees may apply in accordance with the NDIS cancellation policy.

We kindly ask for at least 7 days' notice whenever possible.

Yes, we can support you with:

• Medical appointments
• Grocery shopping
• Community participation
• Social activities
• School or work transport

Transport costs follow NDIS guidelines.

We provide medication prompting and reminders.

For medication administration, a trained worker may be required depending on your needs.

We follow strict safety and compliance protocols, including:

• NDIS Practice Standards
• Worker screening & police checks
• Incident reporting procedures
• Mandatory training
• Regular quality audits

Your safety is our priority.

Yes. We offer:

• General cleaning
• Tidying and organisation
• Laundry and folding
• Dishwashing
• Bathroom and kitchen cleaning
• Rubbish removal

Yes. We provide capacity-building support such as:

• Budgeting and money skills
• Meal planning and cooking skills
• Community engagement
• Communication and social skills
• Daily living independence

You can provide feedback by:

• Email: [email protected]
• Phone: +61 431 116 739
• Website feedback form

Complaints are handled confidentially and in line with NDIS guidelines.

Yes. We comply with Australian Privacy Laws and the NDIS Code of Conduct.

Please refer to our full Privacy Policy for details.

We support:

• Self-managed participants
• Plan-managed participants
• NDIA-managed participants

In many cases, we can begin within a few days.

Urgent requests may be accommodated depending on team availability.

Yes. With your consent, family members or guardians can help in planning and reviewing supports.