Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the FollowCare Services website and any related communications or services provided by FollowCare Services ("we", "us", "our").

By accessing our website, submitting an enquiry, or engaging with our services, you agree to be bound by these Terms.

1. About FollowCare Services

FollowCare Services provides disability and community support services in Australia, including supports funded under the National Disability Insurance Scheme (NDIS).

We operate in accordance with:

• The NDIS Code of Conduct
• The Privacy Act 1988 (Cth)
• Australian Consumer Law
• Applicable state and federal regulations

2. Use of This Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.

You must not:

• Use the website to submit false, misleading, or unauthorised information
• Attempt to gain unauthorised access to systems or data
• Use content from the website without permission

We reserve the right to restrict or suspend access if misuse is identified.

3. Website Information Disclaimer

Information on this website is provided for general informational purposes only and does not constitute legal, medical, or professional advice.

While we make reasonable efforts to keep information accurate and up to date:

• Services, availability, and eligibility may change
• Content may not apply to every individual situation

We recommend contacting us directly to confirm suitability and service details.

4. Service Enquiries and Referrals

By submitting an enquiry through our website, email, phone, or third-party platforms (including Mable or similar services), you acknowledge that:

• The information you provide is accurate and given voluntarily
• We may use your information to respond to your enquiry and discuss potential services
• We may communicate with relevant parties (e.g. support coordinators, plan managers, referrers) where appropriate and reasonably connected to service delivery, in line with our Privacy Policy

We do not guarantee service availability or acceptance of any referral.

5. Engagement of Services

Engaging FollowCare Services is subject to:

• Eligibility assessment
• Capacity and worker availability
• Agreement on scope of supports
• Applicable service agreements or booking confirmations

Services are not considered confirmed until agreed in writing or via the relevant platform.

6. Third-Party Platforms

FollowCare Services may interact with participants, families, and coordinators through third-party platforms (such as Mable, Hireup, or referral systems).

We are not responsible for:

• Privacy practices of third-party platforms
• Technical issues or data handling outside our control

Users are encouraged to review the terms and privacy policies of those platforms.

7. Professional Conduct and Boundaries

Our workers and representatives adhere to:

• Professional boundaries
• NDIS Code of Conduct
• Respectful and appropriate communication

Any inappropriate, abusive, or unsafe behaviour toward our staff may result in suspension or termination of services.

8. Privacy and Confidentiality

Your use of this website and our services is also governed by our Privacy Policy, which forms part of these Terms.

Please review our Privacy Policy for details on:

• How we collect, use, and disclose personal information
• Consent and communication practices
• Complaints and access to information

9. Limitation of Liability

To the maximum extent permitted by law:

• FollowCare Services is not liable for any indirect, incidental, or consequential loss arising from use of this website or reliance on its content
• We do not guarantee uninterrupted or error-free access to the website

Nothing in these Terms excludes rights you may have under Australian Consumer Law.